CUSTOMER SUPPORT

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experience seamless assistance with our dedicated support team."

CUSTOMER SUPPORT

Customer Support Terms and Conditions

Support Channels:

Our customer support team is available through designated channels including email, phone, and live chat during regular business hours (specified on the Contact Us page).

Response Time:

We strive to respond to customer inquiries within 24 hours during weekdays and 48 hours over weekends and public holidays.

Technical Assistance:

While our customer support team is available for general assistance, for technical issues, please refer to our dedicated technical support team for prompt resolution.

Order Inquiries:

For order-related inquiries, please provide your order number and relevant details for efficient assistance.

Returns and Refunds:

Refer to our Returns and Refunds policy for information on product returns, exchanges, and refund processes.

Warranty Information:

Details about product warranties can be found in the product documentation. For additional queries, contact our customer support team.

Privacy and Confidentiality:

All customer information is handled with the utmost confidentiality. Refer to our Privacy Policy for details on how we manage and protect customer data.

Feedback and Complaints:

We welcome your feedback. If you have concerns or complaints, please contact us through the provided channels, and we will address them promptly and professionally.

Changes to Terms:

We reserve the right to update these Customer Support Terms and Conditions. Any changes will be communicated through our website.

Contact Information:

Email: [email protected]

Phone: [+91- 87448 99790]

Chat: Available on our website during business hours via SMS & FB Messenger.

By contacting our customer support team, you agree to abide by these terms and conditions. For further details, please review our full Terms of Service.

What Purposes Could it handle

Prior to Anesthesia and Surgery

Aiding in Difficult Tracheal Intubations

Utilize the laryngoscope as a critical tool prior, providing a clear view of the airway and vocal cords to assess potential challenges and ensure a smooth intubation process.

Its indispensable role enhances patient safety by contributing to the success and efficiency of Intubation.

Foreign body removal

The laryngoscope proves invaluable in foreign body removal by offering a precise and illuminated view of the upper airway, aiding healthcare professionals in safely locating and extracting foreign objects. Its controlled visualization enhances the success of procedures, minimizing risks and ensuring swift resolution for patients with airway complications due to foreign bodies.

Airway bleeding protection

In Patients with airway bleeding, the video laryngoscope serves as a crucial instrument, rapidly providing a visual field for healthcare providers to intubate.

Its precision contributes to improved patient outcomes in cases of upper airway bleeding.

In Cases of Heavy Sedation requirement

In cases of heavy sedation, the laryngoscope is indispensable for secure airway management, allowing healthcare providers to visualize and assess the upper airway for potential obstructions or complications. Its use ensures a controlled and safe approach to intubation, mitigating risks associated with heavy sedation and contributing to patient safety during medical procedures.

In cases of Difficult Intubation

A patient with Burn contracture of neck and a small Thyromental distance (< 6 cm) who presented for debridement of burn wounds. He was intubated using the McCoy blade of the Eazyscope.

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