CANCELLATION & REFUND

Cancellation & Refund Policy for Medical Device Purchases

Order Cancellation:

Orders can be canceled within 24 hours of purchase, provided the medical device has not been dispatched. Contact our customer support team immediately to initiate the cancellation process.

Refund Eligibility:

Refunds are applicable if the cancellation request is made within the stipulated timeframe and the product has not been shipped. Refunds are not applicable once the product has been dispatched.

Return Authorization:

For defective or damaged products upon receipt, customers must notify us within 7 days and obtain a return authorization before sending the product back. Unauthorized returns will not be accepted.

Product Inspection:

Upon return receipt, the product will undergo inspection to determine eligibility for a refund. Products must be in their original condition and packaging to qualify.

Non-Returnable Items:

Certain items, such as customized or personalized devices, may not be eligible for return or refund. Please check the product description for specific details.

Refund Processing Time:

Refunds will be processed within 14 days of receiving the returned product, and the amount will be credited to the original payment method.

Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part. Original shipping costs are non-refundable.

Cancellation of Pre-Orders:

Pre-orders can be canceled within 24 hours of purchase, and a full refund will be issued. Once the pre-ordered product is in stock and ready for shipment, the standard cancellation and refund policy applies.

Damaged in Transit:

If the product is damaged during transit, customers must report it to the shipping carrier immediately and notify us within 7 days to arrange for a replacement or refund.

Contact Information:

For cancellations, returns, and refund inquiries, contact our customer support team at [customer support email/phone].

By making a purchase on our website, customers acknowledge and agree to abide by the conditions outlined in this Cancellation & Refund

Policy. For more details, refer to our complete Terms of Service.